Política de reembolso
We want you to feel confident when shopping with Elowen.
That’s why your purchase is backed by our 30-Day Money-Back Guarantee.
30-Day Guarantee
If you are not satisfied with your purchase, you may contact us within 30 days of delivery to request a return or refund.
To request a return, please email:
Please include your order number and a brief description of the reason for your request.
Eligible Returns
To be eligible for a return, the item should be in its original condition and reasonably free from damage caused after delivery.
Certain situations may not qualify for a refund, including products that have been intentionally damaged or altered after delivery.
Refunds
Once your return request has been approved and any required return process has been completed, we will process the applicable refund to your original payment method.
Please allow additional time for your bank or payment provider to reflect the refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at elowencont@outlook.com as soon as possible.
We may request photos or other information so we can investigate the issue and provide the appropriate solution.